Privacy Notice

Who are we? 

Mantleco Ltd (Mantle) is a consultancy and training provider supporting purpose driven businesses to be more financially sustainable and resilient. We do this through a range of services for a wide range of clients, and work in person as well as delivering online services such as our Impactful Leaders Community and online courses.

Mantle takes the privacy of our clients and online users very seriously and aims to communicate our policies in the easiest and most transparent way. 

This privacy notice sets out how we process your personal data (information) we may collect when you contact us, work with us or sign up to our online services. It explains how we will use it responsibly and keep it safe and secure. It also demonstrates our commitment to complying with data protection laws.

 

What information do we collect about you? 

Mantle collects personal information when you sign up to any of our in person or online services. We aim to only ask for the information that we feel enables us to carry out the service you have signed up to.  We currently collect and process:

• Name, address, telephone number, email address and job title;
• Personal financial information where necessary;
• Diversity monitoring information;
• Electronic identifiers such as your IP address.

 

How will we use the information about you? 

Most of the information we process is provided to us directly by you. Personal information you provide to Mantle will be used for the purposes of administering the service you have signed up to, such as our consultancy or our online services. 

• We may ask you for the data for one of the following reasons:
• You have asked or agreed (consented) to join our mailing list where we may provide you with updates on our services;
• You are a client or a beneficiary that we are working with and we need to collect this information to enable us to work with you;
• We are monitoring contracts and performance of these;
• You are a trustee, director, staff member, beneficiary, or volunteer of a client and we are working with them to provide a service, write a funding bid, or support them with business development;
• We are supporting a client with governance or, trustee or director fit and proper person evidence;
• You are joining a training course with us;
• You have visited our website and cookies have been applied or accepted (see our cookie notice).
• We may also receive information indirectly, from the following sources in the following scenarios:
• Your employer if they are our client;
• The organisation that you are a trustee or volunteer for when they are our client;
• Case studies that our client provides to us.
• We may also use your information for the preparation of finances and invoices.

The information you share with us is used to enable us to provide our consultancy and support services, undertake bid writing for clients, help clients develop strategies, communication plans and other relevant strategic documents for your business. If you have signed up to our online services, the information is used to give you access to our online community or courses. 

Where you sign up to our online community, you have control over your profile and what you allow others in the community to see. 

We may share this information with other organisations, such as funders, if required to do so, but this will be with your knowledge and consent.

We may also share your data with your employer or the organisation where this is necessary, such as attendance of training courses, or where it is required in accordance with the requirements of any relevant legislation.

Except for the purposes described above, we do not allow third parties to have access to your personal information unless we are required to share your data with them by law or we are ordered to do so by a Court.

 

Our Legal Basis

There are a number of legal bases for processing your information inline with GDPR and data protection laws. These can vary depending on the service you are engaging with:

• If we have agreed to work with you or provide you with training, or you have signed up to one of our online services, our legal basis will be a contractual obligation. 
• If you have subscribed to our mailing list, the legal basis will be consent. You are able to withdraw or remove this consent at any time by unsubscribing to our emails or emailing [email protected].
• In order to ensure we can plan effectively and operate and administer our business, we have a legitimate interest in processing some personal information. This helps us to remain accountable to our clients and those we may contract with.

We will also share your data with data processes that we use in order for us to be able to deliver our services to you. These processors include, but are not limited to, Google Suite, Sheep CRM, Mailchimp and Eventbrite, GoCardless.

How do we store your Data? 

Keeping your data safe and secure is important to us and we have policies and procedures to do this. 

We use Kajabi and  Google Drive, through the premium version of G-Suite to store your personal data. Where possible we will store your data in the UK, however, the service provider, such as Google and Kajabi may use storage facilities within the EU/EEA. We also use FreeAgent accounting software which is a UK based company. We ensure we have contracts in place with any other external service providers and contractors we work with.

Some data we hold will only be kept for as long as we are working with you and up to two afterwards in case of dispute. But there is some data that we are required to keep for longer or required by law, for example financial records or HMRC records, in these cases they will be kept according to the period stipulated by law, for example 6 years. Contracts will be kept for 6 years after the end date of the contract. We may keep personal data for longer where you have consented to us keeping it or you have asked us to keep it. 

If you have consented to your personal information being used for marketing purposes, it will be kept until you inform us that you no longer wish to receive this marketing or you unsubscribe from emails.

We will dispose of personal data through secure shredding of paper records or by secure and permanent deletion for electronic records. 

 

Access to your information and correction 

You have the right to request a copy of the information (known as a Subject Access Request) that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] or write to us at Mantle, 57 Burton Street, Sheffield, S6 2HH. Under the terms of the legislation we will comply with any requests within one (1) calendar month.

You have the right to request for data to be deleted. Where this is requested we will delete all data not required by law. If you are registered with our online account, accessing our online community or courses, you can delete the account at any point as well as edit your details and settings.

Where you have provided personal data with consent, you can withdraw this consent at any time. Please send an email to [email protected] with the subject “withdraw consent” if you wish to do this, or unsubscribe from our emails.

More information on your rights can be found on the Information Commissioner’s website at www.ico.org.uk .

 

Cookies and how we use them

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. We only use cookies that are necessary to the running of our website to make sure you have the best experience possible when using it.

The following is strictly necessary in the operation of our website.

 Our Website will remember when you are logged in and that your session is secure.

 The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Our website will use Functional Cookies to track the pages you visit to provide us with Analytics. It will use Targeting Cookies to allow you to share with social media networks such as Facebook or Twitter.

 

 How to complain

If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter. If you are not satisfied with out response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Officer.

 

Contact us at [email protected]